In my group, we use Outlook and Lync as our main forms of communication. The traditional, brick and mortar means of communication in the corporate workplace. Introduction of Lync a few years ago reduced the volume of email. After all, there’s no need to send an email to ask someone “Hey, did you deliver your changes yet?”. What Lync didn’t solve, and was never really meant to solve, is the ease of finding relevant information in a pool of hundreds of messages that end up in your inbox every day.
Corporate email is broken, and most people know that, yet monolithic companies are slow to change. So here we are, in 2015, still sorting through piles of useless email.